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Welcome to 1800Color Corporate info.

Company
  • About Us
  • Customer Ratings
  • Contact Us

  • Our Policy
  • Customer Privacy
  • Guarantee and Return
  • Secure On-line Shopping
  • More about Policy
  • Verifying RX

  • Corporate Membership
  • Free Corporate Membership

  • Member Service Desk
  • Convenient shopping
  • Edit Account
  • Re-order
  • Get Invoice
  • Track Order
  • Earn Money Referral Program

  • About us

    1800Color.com is one of the fastest growing online contact lens replacement center in the world. We can achieve this status because one thing: We focus on customer satisfaction. By combining the lowest prices available with dedicated and personalized customer service, we are able to supply you with all brands name contact lenses at prices up to 50-70% below retail. With over 3 million contact lenses in our warehouse, we pride ourselves with high quality customer service and order fulfillment. 90% of the lenses we supply are dispatched within 1 business day, and normally within 3 days for non-standard lenses.

     
    Contact us

    Your feedback is very important to us. If you  have any comments or questions, please feel free to let us know. We have experienced customer services representative to serve you on-line at our:
     



    E-mail Us

    Customer Service:
    support@1800Color.com
    Questions: inquiry@1800Color.com
    Wholesales: sales@1800Color.com

    Call Customer Service:


    Toll Free:

    1-877-484-7565
    International: 1-604-304-8841


    We are open 7 days a week (PST)


    Monday - Friday

    07:00 AM to 06:00 PM
    Saturday 08:30 AM to 5:30 PM
    Sunday 2:30 PM to 6:30 PM

    Fax us:

       
    (604) 304-1840 

    Mail Us:   1800Color.com

      Address
        130-8191 Westminster Hwy, #230
    Richmond, BC V6X 1A7


    Customer Privacy

    Your personal information is secured at 1800Color; our customers' data is strictly protected against any unauthorized access. We guarantee that all personal customer information you provide in the course of doing business with us will be handled with the utmost security and confidentiality at all times. 1800Color will not disclose, sell, or trade any information about you to anyone.

    * For Security measure, please remember to LogOut after shopping. The button is located at the Member Service Desk on the top of your page. 

    Secure Online Shopping

    Your information is secure when you place an order online with 1800Color. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Your credit card information is in encrypted form making it virtually impossible for the information to be stolen or intercepted, and is therefore safe from computer hackers. 


    Verifying Rx

    As of July, 2004, under the “Fairness to Contact Lens Consumers Act” you have a right to receive your contact lenses prescription from prescribers. Your eye care practitioner is required to give you a copy of your contact lens prescription when you have your eyes examined – even if you don’t ask for it!

    According to the Act, 1800Colors will now need to have your contact lenses prescription on file. We will make it easy for you! That’s why we’ve developed 3 ways for you to provide us with the information we need that will enable us to send your contact lenses.

    Express: Our fastest method for getting your lenses shipped to you! Select this option if you have a copy of your prescription that you can fax to us at our toll free fax numbers (1-800-748-9983). Our verification team will check to make sure that everything is in order, and will mark your order as verified. The faster you send us your contacts prescription, the faster we can process and ship your order.

    Fast Find: We wanted to make it easy for you to give us your eye doctor’s information, so we developed the “Fast Find” tool. It is a quick and easy way to locate your eye doctor. You enter the city and state where your eye doctor is located, and the tool gives you a list of the eye care practitioners that we have on file. You then select your particular eye care practitioner from the list. We will confirm your prescription on your behalf and ship your order.

    Fast Submit: If you have your eye doctor’s name, phone number and fax number and can’t locate your doctor using the Fast Find tool, you can enter eye doctor’s information in the Fast Submit area, and we will confirm your prescription on your behalf and ship your order.

    Guarantee and Return

    At 1800Color we guarantee that you will receive the exact type and brand of contact lenses specified in your order. For your satisfaction, all unopened products are backed by our no hassle 30 day return or exchange policy. Each lens will arrive sealed in manufacturer's sterile packaging or your purchase will be refunded. A 20% re-stocking fees is required on Unopened package return. A 50% re-stocking fees is required on non-Rx opened packaging return. Opened packaging with Rx is not returnable. Please ensure that you only order replacement contact lenses that have been authorized by your optometrist to wear. For your protection, items should be returned via traceable mail. Color lenses in vials cannot be returned after openning.

    Should you wish to return your lenses, you must email return@1800Color.com to receive a Return Authorization Number (RMA). In your return, a copy of your invoice must be included with the Return Merchandise Form.

    * Special effect contacts and some special lenses, e.g. Custom Made Lenses cannot be returned or exchanged.

    Cancellation- Kindly note an order can be cancelled at no charge before the manufacturer sends out the contacts. Cancellation after the manufacturer has sent out the contacts will result in the buyer incurring a manufacturer re-stocking fees of $10.00 per each manufacturer.

    More about Policy
    • If 1800Color is not satisfied with a customer's health condition of any kind, or considers that the replacement contact lenses requested are not clinically suitable according to customer's specification, the company reserves the right not to supply them.
    • Any questions will be responded within 4 business days. 
    • Customers under legal age must have parental permission before sending any personal information over the Internet, such as: name, address, phone number, e-mail address, or credit card information to us or to anyone else. Never buy anything through the Internet without permission from parents. 
    • Please see our service Terms and Conditions for more information. 

    Free Corporate Membership

    Your can now enjoy the privilege of our Membership for free! Our exclusive  Membership Service Desk on the top of the page is designed to serve you. If you are a New Customer, 1800Color will automatically create a membership account for you after your first order. If you want to make orders at a later time, no problem. Just click on the Login button at the Member Service Desk, and we will set up a new membership account for you. On future visits, you can simply log into our Membership Service Desk to make orders or manage your account information at ease.

    Convenient shopping

    No matter you Login at the Member Service Desk, or at the shopping checkout point, our dedicated membership database will immediately recognize you. Your current account information such as Billing and Shipping address, phone number, and e-mail address etc. will automatically brings up when you check out. * For security measure, please remember to LogOut after shopping.

    Re-Order

    When you Login our Member Service Desk, the Re-order button in the User Menu gives you direct access to your purchase history and account information for easy re-ordering.

    Get Invoice

    When you Login our Member Services Desk, the Get Invoice button gives you direct access to your purchase history. Simply click the order No. to print Invoice online.


    Track Order

    You can keep track of your shipment from our warehouse to your front door. Your order status is secure with our web site. A customized link to track your order will be included in your order confirmation e-mail. You may also track your order using the link at the Member Service Desk on the top of your page. You will then be able to see the status of your order in our system. If your order is shipped via traceable mail, the tracking No. will be displayed as well.
    Track order with Postal Services
    Online Call Toll Free
    United States Postal Services 1-800-222-1811
    Canada Post 1-888-550-6333

    Edit Account

    When you Login, we will give you the ability to View and Edit your account information. Your account information is secure with our web site. You can edit your personal account information such as address, phone number, and your e-mail address, etc.

    Back to Top

    Home | Corporate Info | How to Order | Contact Us | Site Map | View Cart
    The information contained on this site is general in nature and is not meant to substitute for the advice provided by your contact lenses physician or other professional. None of the statements on this site are suggesting, or in preference to a particular contact lenses, nor must they be considered as medical advice. If you are doubt about a disease or health related condition of any kind, please contact your health care professional immediately.
    Please see our service Terms and Conditions for more information.

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    Last updated June 18, 2004
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